thread Re: Has anyone been getting an uptick in bounced emails from yahoo and aol? in Customer Engagement

Has anyone been getting an uptick in bounced emails from yahoo and aol?

thedeltaforce — Sun, 21 Sep 2025 07:39:39 GMT

The past two weeks we have had an extreme amount of bounced emails from Yahoo and Aol. Wondering if anyone else is experiencing this and if they have any suggestions on what to do?

Re: Has anyone been getting an uptick in bounced emails from yahoo and aol?

MayaP — Tue, 28 May 2024 13:22:31 GMT

Good Morning @thedeltaforce, thanks for flagging this. That is frustrating!

I am tagging some of our super sellers who can provide their insight and workarounds. I appreciate the help @wajiha @ryanwanner @vinesandrushes @MAXSDELI @HeroAir!

Re: Has anyone been getting an uptick in bounced emails from yahoo and aol?

dufaultm — Mon, 17 Jun 2024 20:21:59 GMT

YES! And every time I send a campaign, fewer and fewer emails are being delivered! I don't know if my sender reputation is being affected by this issue or what. I contacted Square Support (phone and email) and they said it's a known issue and they're working on it. Their reply is below. If I check issquareup.com, though, it says fully operational, and "we're not aware of any issues." I replied with a screenshot of that and sent two other follow-ups since, and there has been no further reply from Support. This is so frustrating. It's bouncing over 800 emails each time and I feel like my contact list is being destroyed! I'm losing money. I'm going to call them again now.

...

This is Victor from Square Customer Success.

Our team is aware of this issue and we’re currently investigating a solution.

The easiest way to stay up to date on our progress is to see our status updates at issquareup.com. Our team is actively updating our status page as we speak and will continue to post updates until we have a fix.

I hope you find this information helpful, if you have any questions feel free to give us a call 1-855-700-6000.

Re: Has anyone been getting an uptick in bounced emails from yahoo and aol?

dufaultm — Mon, 17 Jun 2024 20:27:28 GMT

Also, did you figure anything out? It seems there would be no possible workaround - the emails to aol and yahoo just bounce.