https://community.squareup.com/t5/Customer-Engagement/Square-Marketing-Email-Malfunction/m-p/734428#M632 <P style="margin: 0;">Hello <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/52244">@rmpetitcakes</a> <span class="lia-unicode-emoji" title=":waving_hand:">👋</span></P> <P style="margin: 0;">&nbsp;</P> <P style="margin: 0;">That's really strange!&nbsp;</P> <P style="margin: 0;">I haven't heard other reports from Sellers having this same experience in the last few weeks.&nbsp;</P> <P style="margin: 0;">&nbsp;</P> <P style="margin: 0;">Since the Community team has limited visibility of your account, I'm unable to check the reports from your last campaigns.&nbsp;</P> <P style="margin: 0;">&nbsp;</P> <P style="margin: 0;">I went ahead and reviewed our latest incidents in issquareup.com but found nothing involving Marketing.</P> <P style="margin: 0;">&nbsp;</P> <P style="margin: 0;">I will go ahead and check in with our team to confirm if there are any known issues at this time. Once I hear back, I'll reply in this thread.&nbsp;</P> <P style="margin: 0;">&nbsp;</P> <P style="margin: 0;">Thank you.</P> Wed, 12 Jun 2024 14:21:36 GMT frances_a 2024-06-12T14:21:36Z https://community.squareup.com/t5/Customer-Engagement/Square-Marketing-Email-Malfunction/m-p/733664#M631 <P>My email marketing campaigns started malfunctioning around May 21. 20% of my regular business customer emails started bouncing at that time and continue to ever since. I’ve called, chatted and emailed Square Support with no solution. I spent 2 hours manually adding all the customers back into the directory and they’re still bouncing. (I know the email addresses are valid, some of them are close friends and family members)</P><P>&nbsp;</P><P>My attributable sales are way down since this malfunction.</P><P>&nbsp;</P><P>&nbsp;</P><P>As of today, when I try to email, it just says queued. No one is receiving emails now.&nbsp;<BR /><BR /></P><P>Anyone else having this issue?</P> Sun, 21 Sep 2025 07:39:19 GMT https://community.squareup.com/t5/Customer-Engagement/Square-Marketing-Email-Malfunction/m-p/733664#M631 rmpetitcakes 2025-09-21T07:39:19Z https://community.squareup.com/t5/Customer-Engagement/Square-Marketing-Email-Malfunction/m-p/734428#M632 <P style="margin: 0;">Hello <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/52244">@rmpetitcakes</a> <span class="lia-unicode-emoji" title=":waving_hand:">👋</span></P> <P style="margin: 0;">&nbsp;</P> <P style="margin: 0;">That's really strange!&nbsp;</P> <P style="margin: 0;">I haven't heard other reports from Sellers having this same experience in the last few weeks.&nbsp;</P> <P style="margin: 0;">&nbsp;</P> <P style="margin: 0;">Since the Community team has limited visibility of your account, I'm unable to check the reports from your last campaigns.&nbsp;</P> <P style="margin: 0;">&nbsp;</P> <P style="margin: 0;">I went ahead and reviewed our latest incidents in issquareup.com but found nothing involving Marketing.</P> <P style="margin: 0;">&nbsp;</P> <P style="margin: 0;">I will go ahead and check in with our team to confirm if there are any known issues at this time. Once I hear back, I'll reply in this thread.&nbsp;</P> <P style="margin: 0;">&nbsp;</P> <P style="margin: 0;">Thank you.</P> Wed, 12 Jun 2024 14:21:36 GMT https://community.squareup.com/t5/Customer-Engagement/Square-Marketing-Email-Malfunction/m-p/734428#M632 frances_a 2024-06-12T14:21:36Z