thread Re: QR codes for Coupons in Customer Engagement

QR codes for Coupons

Photog — Sun, 21 Sep 2025 07:29:45 GMT

Anyone else's QR codes for their coupons not working?

Re: QR codes for Coupons

Sammie_C — Tue, 17 Jun 2025 21:53:49 GMT

Hi @Photog, I appreciate your post!

Are you still having issues with your QR codes? If so, could I get some additional details on what exactly is occurring?

Please let me know and I can take a deeper look for you.

Re: QR codes for Coupons

B4U1 — Mon, 28 Jul 2025 19:15:52 GMT

I am having the same issue. Does anyone know a work around?

Re: QR codes for Coupons

Sammie_C — Wed, 30 Jul 2025 19:06:11 GMT

Hi @B4U1, sorry to hear you are experiencing this too.

Could you please provide some additional details on what exactly is occurring? Are you seeing any error messages on your side?

Re: QR codes for Coupons

hawkshaven — Fri, 01 Aug 2025 10:56:03 GMT

When I try to scan the QR code I get "no usable data" and it doesn't work.

Re: QR codes for Coupons

Photog — Fri, 01 Aug 2025 13:46:57 GMT

Yes, I am still having them same issue.

I was in communication via email with a square rep but I haven't heard from them in a month now.

Re: QR codes for Coupons

Photog — Fri, 01 Aug 2025 13:47:59 GMT

When the codes are scanned the only thing the comes up is a message that says "not enough data"

Re: QR codes for Coupons

Photog — Fri, 01 Aug 2025 13:49:08 GMT

Same. None of them work since they migrated everything into one.

Re: QR codes for Coupons

Sammie_C — Fri, 01 Aug 2025 20:46:35 GMT

Sorry this has been happening for you all!

@hawkshaven, @Photog, and @B4U1, could you all specify if the QR coupons codes were being scanned from phones?

Re: QR codes for Coupons

hawkshaven — Fri, 01 Aug 2025 23:56:05 GMT

Mine was being scanned from iPhone 14

Re: QR codes for Coupons

Sammie_C — Tue, 05 Aug 2025 21:13:07 GMT

Thank you for those details, @hawkshaven.

I checked with our Operations team on this and they said that the QR codes are designed to be scanned at point-of-sale terminals only. So unfortunately scanning from an iPhone would not be compatible at this time.

I hope this helps!

Re: QR codes for Coupons

Photog — Tue, 05 Aug 2025 21:21:11 GMT

Well, that's another thing that's been taken away from the sellers making money for Square. I guess it's time to look for other options.

Re: QR codes for Coupons

Sammie_C — Tue, 05 Aug 2025 21:43:53 GMT

@Photog, I understand and am sorry to hear this.

To clarify, were you able to scan your QR codes with your iPhone before and this is now changed?

Re: QR codes for Coupons

Photog — Tue, 05 Aug 2025 22:08:47 GMT

Yes. They always worked up until they moved to square marketing.
I printed them on gift certificates. That allowed my customer to scan the code which would take them to my store while automatically applying the coupon code for them.

Re: QR codes for Coupons

hawkshaven — Wed, 06 Aug 2025 00:31:42 GMT

That’s exactly what I was hoping to do. Would be a great marketing campaign.

Re: QR codes for Coupons

hawkshaven — Wed, 06 Aug 2025 00:43:17 GMT

If it was a feature before can’t it be added back. Seems like a weird thing to do to take a feature away like that.

Re: QR codes for Coupons

Sammie_C — Wed, 06 Aug 2025 14:03:16 GMT

I understand, @Photog.

Do you by chance have a QR code that you could post here and I can send it over as an example to our Operations team?

Re: QR codes for Coupons

Sammie_C — Wed, 06 Aug 2025 14:07:51 GMT

I understand, @hawkshaven. I am having our Operations team take a look into this further.

I asked @Photog as well, but do you also have an QR code example that is not working that I can send over to our Operations team to take a look?

Re: QR codes for Coupons

Photog — Wed, 06 Aug 2025 14:55:27 GMT

Re: QR codes for Coupons

Sammie_C — Wed, 06 Aug 2025 15:12:44 GMT

Thank you for that, @Photog!

What were you using prior to Square Marketing for coupons?