thread Re: I created discounts but the codes don't work on the website. What amI doing wrong? in Customer Engagement

I created discounts but the codes don't work on the website. What amI doing wrong?

trevorbrenin — Sun, 21 Sep 2025 07:37:40 GMT

How do I create discounts that work when you put in a discount code on the website? Are the codes caps sensitive?

Re: I created discounts but the codes don't work on the website. What amI doing wrong?

JK_Fiber_Art — Sat, 17 Aug 2024 21:18:53 GMT

Codes are not case sensitive. Unfortunately, there's no way to tell if you missed a step in the process as the volunteers here cannot look at user account settings. Tech or Customer Support has that ability. For starters, have you gone through the info listed here and the other related articles? It's also helpful to provide an example (code and URL) as it's possible someone here may have some thoughts.

Re: I created discounts but the codes don't work on the website. What amI doing wrong?

Lou8 — Tue, 20 Aug 2024 14:21:18 GMT

Hi @trevorbrenin, thanks for posting !

As @JK_Fiber_Art mentioned, it can be tough to pint point what's going on without taking a proper look at your settings.

I'd be happy to take a look though. Could you share a screenshot of how you set up your codes, as well as the URL to your website ?

Re: I created discounts but the codes don't work on the website. What amI doing wrong?

mksavage — Tue, 20 Aug 2024 15:45:13 GMT

Hi @trevorbrenin! Welcome to the Seller Community!

Are you trying to create a code that the customer manually enters during checkout in the Online Store? If so, that's done through Marketing (it moved recently). So you go to Marketing > Coupons > Create Coupon, and then enter all the specifics. Then the customer enters that in the Coupon Code box in the cart of your Online Store.

If you're trying to create a discount that is applied automatically in the Online Store, you go to Items > Discounts > Create a Discount. Be sure to toggle on "Automatic Discount" and choose your preferred settings. You'll also want to make sure that under "Apply automatic discount" you've selected your Online Store (as well as your POS, if you want it to apply there).

It's confusing that they're called different things and in different locations, but hopefully this helps! Let us know if you're still having trouble!

Re: I created discounts but the codes don't work on the website. What amI doing wrong?

jgrgetich — Sat, 05 Oct 2024 00:59:48 GMT

Would love it to work online though. If you buy one you get this free type of discount. It does not work for the online version if categories are selected as part of the discount. Works fine on the register or Point of Sale but it does not work with the online. How can we get this to work now since categories will match our dashboard? I get this message...

Category-based automatic discounts cannot apply to Square Online. To use automatic discounts on Square Online, select individual items in your automatic discount rules. Learn more

We have 12,000 items. I do not have the manpower or time to individually select items that these apply to thats why categories are selected. When can this be converted to work since everything will be controlled through the dashboard from here on out?

Re: I created discounts but the codes don't work on the website. What amI doing wrong?

JJCust528 — Sun, 16 Mar 2025 10:43:04 GMT

I have a similar issue:

I have followed your instructions' but the problem persists. Here is my inquiry below:

I have come to understand that COUPON CODES and DISCOUNT CODES are different in the Square platform (stupid if you ask me) I have followed the instructions on how to create a discount code for a specific product. Automatic Discount Code seems the best choice. However, after the discount code is created, it does not work when I send the corresponding link to clients. The Automatic Discount code only works in the Square mobile app. Again, how to fix this issue of the Automatic Discount Code not working when the item link is sent to customers?

Thank you

Re: I created discounts but the codes don't work on the website. What amI doing wrong?

Summer2024 — Wed, 19 Mar 2025 19:32:11 GMT

Hi @JJCust528 !

Just following up here.

I see you created a separate thread here and your question has been addressed 🤗 Please let me know if you have further questions!

Re: I created discounts but the codes don't work on the website. What amI doing wrong?

JJCust528 — Wed, 19 Mar 2025 22:52:34 GMT

Yes. The message has been answered.

Thank you