thread Re: Help with subscribing customers to text messages in Customer Engagement

Help with subscribing customers to text messages

sugarmagrva — Sun, 21 Sep 2025 07:36:45 GMT

We recently hosted an event where we collected prospective customer phone numbers and emails through an (external) online form. All customers consented to give their information. I imported these contacts to Square to use our marketing subscription and send text messages, but all of the customers are marked as "unsubscribed". How can I subscribe these customers to our text messages?

Re: Help with subscribing customers to text messages

frances_a — Thu, 12 Sep 2024 01:53:38 GMT

Hello @sugarmagrva 👋

You can follow the steps in this article to import a list of subscribed customers.

Keep in mind, a subscribed customer is a customer that has provided explicit consent to receive marketing emails from your business, so unless you collected and recorded the customer’s explicit consent, we wouldn't recommend importing a list this way.

Hope this information is helpful!

Thank you.