https://community.squareup.com/t5/Customer-Engagement/messages-plus/m-p/852397#M4400 <P>Hello&nbsp;<a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/751544">@stadiabuilder</a>&nbsp;,</P><P>&nbsp;</P><P>I believe that Square Messages Plus is NOT free as a part of the basic Square plan.&nbsp; I believe it's an add-on option.</P><P>&nbsp;</P><P>To be clear though, you should have the ability to reply to messages from a customer, as well as send payment links as a part of the free plan.&nbsp; &nbsp;Things like sending coupons or starting a new outgoing message is a part of the Squre Messages Plus paid plan.</P><P>&nbsp;</P><P>Is this what you were expecting, or can you just not reply to a customer message currently?</P> Sun, 08 Nov 2026 01:00:56 GMT SVLFever 2026-11-08T01:00:56Z https://community.squareup.com/t5/Customer-Engagement/messages-plus/m-p/852388#M4399 <P>I want to use messages plus but i cannot access it with my square free legacy account. what gives?</P> Sat, 07 Nov 2026 23:25:08 GMT https://community.squareup.com/t5/Customer-Engagement/messages-plus/m-p/852388#M4399 stadiabuilder 2026-11-07T23:25:08Z https://community.squareup.com/t5/Customer-Engagement/messages-plus/m-p/852397#M4400 <P>Hello&nbsp;<a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/751544">@stadiabuilder</a>&nbsp;,</P><P>&nbsp;</P><P>I believe that Square Messages Plus is NOT free as a part of the basic Square plan.&nbsp; I believe it's an add-on option.</P><P>&nbsp;</P><P>To be clear though, you should have the ability to reply to messages from a customer, as well as send payment links as a part of the free plan.&nbsp; &nbsp;Things like sending coupons or starting a new outgoing message is a part of the Squre Messages Plus paid plan.</P><P>&nbsp;</P><P>Is this what you were expecting, or can you just not reply to a customer message currently?</P> Sun, 08 Nov 2026 01:00:56 GMT https://community.squareup.com/t5/Customer-Engagement/messages-plus/m-p/852397#M4400 SVLFever 2026-11-08T01:00:56Z