Has anyone else noticed this when adding a new customer?

Lovewell — Tue, 03 Nov 2026 22:23:49 GMT

Okay guys!

Normally at our coffee shop our loyalty screen is facing the customer and they can just quickly add in their phone number and I can;t see anything happening.

The other day I had signed up someone after their transaction and I don't know if I am late to the game but I was so surprised at the questions!

It doesn't show all of this on my screen but it asked my customer where they work and their full address?

Re: Has anyone else noticed this when adding a new customer?

Manny_SelSq — Thu, 05 Nov 2026 21:27:51 GMT

@Lovewell

I found an older post from March 2023 about the same workplace and address questions showing on the customer’s screen. So this might be an older issue. I couldn’t find a confirmed fix.

https://community.squareup.com/t5/Archived-Discussions-Read-Only/Why-does-the-buyer-side-display-of-my-register-not-have-the-same/m-p/648179

I’d check Customers > Customer directory > Settings > Configure profiles in your Dashboard. See whether Company and Address are set to show. That’s my best guess, though earlier sellers said those questions still appeared on the customer’s screen after they hid the fields.

thread Re: Has anyone else noticed this when adding a new customer? in Customer Engagement

Has anyone else noticed this when adding a new customer?

Re: Has anyone else noticed this when adding a new customer?