thread Loyalty workaround ideas? in Customer Engagement

Loyalty workaround ideas?

bierlybrewing — Tue, 03 Nov 2026 23:36:15 GMT

We have an established loyalty program where customers earn a point per visit, and then can redeem six points for a pastry on their next visit. I would also like to start a separate loyalty program based on a subscription item - people who subscribe to the item get 10% off of certain purchases. Is there any way to work around this? It looks like Square doesn't allow multiple rules for earning points but this just seems silly. I can't believe that people have been asking for this for years and there hasn't been any movement on it

Re: Loyalty workaround ideas?

Hailey — Wed, 04 Nov 2026 19:40:57 GMT

Thanks for posting @bierlybrewing ! I'm Hailey from the Community team. Although I don't believe there is a fully-automated solution to this use case through loyalty, I think there might be a workaround with creating a customer group and then creating a customer group discount.

@JTPets @vinesandrushes both use loyalty and have some ideas of their own with their use cases. Any ideas @JTPets @vinesandrushes ?

Re: Loyalty workaround ideas?

JTPets — Wed, 04 Nov 2026 19:59:59 GMT

Yes I host a local app to track customer purchaeses and vendor sponsored buy 12 get 13th free. I use customer groups and discounts together to support this. I do wish the loyalty api was more robust so I could post directly to their rewards account a specific discount