thread Re: Why is customer name (first, last) no longer saved in the customer directory? in Customer Engagement

Why is customer name (first, last) no longer saved in the customer directory?

ragenewengland — Sun, 21 Sep 2025 09:48:11 GMT

email, phone etc. is saved in the customer directory, but name is no longer saved.

Re: Why is customer name (first, last) no longer saved in the customer directory?

Candlestore — Tue, 10 Dec 2024 03:05:06 GMT

Where or how are you trying to Add a customer that a customers name is no longer available?

I just tried to add a customer in a web Browser because a day or so I added a customers name First and Last on my Square Stand using an Ipad.

Here is a Screen shot from the web Page:

Or do you mean that the customers name is not Automatically being added? If this is the case it might be because of all the people not wanting their name all over the place and being sold to Spammers and Telemarketers. More and More credit card companies are just putting customers name as Discover Card or Visa card member or user instead of sending their card users name to use the merchant.

Re: Why is customer name (first, last) no longer saved in the customer directory?

ragenewengland — Wed, 15 Jan 2025 23:41:04 GMT

new customers ordering online - it used to automatically save the customer name under First and Last Name, now it is saving their email there instead.

Re: Why is customer name (first, last) no longer saved in the customer directory?

acadiatradfest — Mon, 22 Jun 2026 13:48:09 GMT

Did this ever get resolved? We are seeing the same issue. New customers' names are not being added, so we don't know who they are when they come to pick up items.

Can anyone help?