thread Re: Malware warnings in Customer Engagement

Malware warnings

longears — Thu, 07 May 2026 23:25:54 GMT

Hi there, some of our visitors have reported receiving malware warnings when trying to visit our website. Can you help us figure out why this happens and how to resolve it?

Re: Malware warnings

Minion — Fri, 08 May 2026 10:10:43 GMT

HI @longears

What is your website URL?

Re: Malware warnings

longears — Fri, 08 May 2026 10:29:18 GMT

longearssafehouse.org

Re: Malware warnings

Minion — Sat, 09 May 2026 00:18:45 GMT

Sorry for the delay in reply @longears

Nothing came up for me as far as malware goes. I ran it through a few checkers as well and all came back negative for malware. Could possibly be on your customers end and the browser that they are using.

Re: Malware warnings

longears — Sat, 09 May 2026 00:26:53 GMT

Thank you for checking! Well, the customer is the New Mexico Tourism Bureau, and I had applied to get our organization listed on their page. That's an important customer! There have been a few others lately who reported similar issues and wouldn't use our website for that reason.

I have an email in with the Square support team; we'll see what they say.