thread Loyalty on connected terminal in Customer Engagement

Loyalty on connected terminal

schaefferjosh — Thu, 07 May 2026 20:31:38 GMT

I am curious if anyone else has a method to get around this, or maybe it's just how it has to be. We use an iPad that is connected to a customer-facing Square terminal. We just started loyalty, and I think I have it pretty dialed in, but one thing I have noticed is that, if the customer is paying with a card, then the loyalty sign-up/in shows on the terminal. If the customer is paying cash, the sign-up/in screen only shows on the iPad. I would like to have it show on the terminal for cash as well, since they are already looking at it for a receipt. Any insight?

Re: Loyalty on connected terminal

SVLFever — Thu, 07 May 2026 21:42:26 GMT

Hey Josh!

Yeah, I can relate. We have the same situation in my bar at my one bar Stand (with Terminal). I have never been able to figure out a way to make it work, as there is no Loyalty settings on the terminal in this scenario.

I think it's a feature request.😞

Re: Loyalty on connected terminal

schaefferjosh — Thu, 07 May 2026 22:55:20 GMT

I was 99% sure I was gonna have to put one in, but I still had hope haha. I appreciate it!