thread Re: setting up toll free number cost in Customer Engagement

setting up toll free number cost

CTK1 — Mon, 02 Mar 2026 19:43:58 GMT

How much does it cost to set up a toll free number with square to utilize text marketing campaigns?

Re: setting up toll free number cost

VanKalkerFarms — Tue, 03 Mar 2026 16:35:22 GMT

Reading through the help file, I don't think it costs more than the cost of the plan, but I am not sure, as it just states "get your toll-free phone number". @TheRealChipA, I believe you use text messaging in Square.

https://squareup.com/help/us/en/article/7199-get-started-with-text-message-marketing

Re: setting up toll free number cost

TheRealChipA — Tue, 03 Mar 2026 19:14:06 GMT

I use it @VanKalkerFarms and @CTK1.. There are two answers to this, as far as I understand. If you are using the legacy Square Marketing add-on, then there is an additional monthly charge for text message marketing that includes a certain number of texts (with MMS texts counting as double or triple). Then if you go over that limit, you are billed for each text above it. When you are creating a campaign, Square will let you know the cost of that campaign based on your plan and previous usage.

If you have moved to the new Square Subscription plans as a Plus or Premium subscriber (which I am not), I am reading that this is all included -- which was the point of these new subscription packages.