thread Re: Pop-Up e-mails disappear? in Customer Engagement

How to get collected email addresses exported into customer directory to send emails?

Josh123 — Fri, 13 Feb 2026 17:52:39 GMT

Hello,

I had a pop up on my site to collect customers' e-mail address in exchange for a coupon. When I went to look up what was collected, I can see the e-mails, but there's no longer any option to export them. And when I click on the button that says "manage e-mails" it just takes me to a 404 error page. How do I get these e-mail addresses into my customer directory so that I can actually send them e-mails? Thanks.

Re: Pop-Up e-mails disappear?

MayaP — Fri, 13 Feb 2026 17:07:01 GMT

Hi @Josh123 — thanks so much for your patience! I'm happy to help look into this for you.

Could you share a photo of what you're seeing on your end? That would be super helpful in figuring out what's going on. In the meantime, I'll start digging into this on my end. Appreciate it!

Re: Pop-Up e-mails disappear?

Josh123 — Fri, 13 Feb 2026 17:24:43 GMT

@MayaP

so in the first screenshot you can see the list of e-mails that the pop-up collected. and then if I click that button that says "manage e-mails" it brings me to that second screenshot of the 404 page. I basically just need a way to get the e-mails out of that list and into my Square customer directory so that I can actually include them when I send out promotional e-mails. Thanks!

Re: Pop-Up e-mails disappear?

MayaP — Fri, 13 Feb 2026 18:49:00 GMT

Thank you. Looking into this!

@Josh123

Re: How to get collected email addresses exported into customer directory to send emails?

LaylasLittleLov — Mon, 16 Feb 2026 02:51:01 GMT

Also having the exact same issue with this! Desperately needing help!

Re: How to get collected email addresses exported into customer directory to send emails?

Josh123 — Tue, 24 Feb 2026 17:56:30 GMT

@MayaP any updates?