Rewards/Loyalty Points and Automatic Discounts on the same transaction

QCYG — Tue, 27 Jan 2026 14:14:21 GMT

I have been alerted by a customer that they can no longer redeem rewards points on a transaction that has an automatic discount applied. Also some items have sale pricing applied as well. For example, the customer adds for different items to their cart, 3 have sale pricing, but also when they reach a specific $ amount of these items, an automatic 20% discount applies. This all works as expected. The issue is that this customer has earned 2022 points in my Loyalty program. At 1000 points they are entitles to $75 off their sale, so if they apply this twice they will get $150 off. When they add the first $75 off, the 20% discount is removed. Why is this? I cant find a setting for this.

Re: Rewards/Loyalty Points and Automatic Discounts on the same transaction

_Violet — Wed, 28 Jan 2026 23:37:36 GMT

Hi there, @QCYG - Thanks for reaching out to us here on the Square Community.

I'm not sure of the answer to this one myself, so I'm going to consult with the Square Online Support Team on this one to get the best answer for you.

I'll reach back out to you here once I gather more info!

thread Rewards/Loyalty Points and Automatic Discounts on the same transaction in Customer Engagement

Rewards/Loyalty Points and Automatic Discounts on the same transaction

Re: Rewards/Loyalty Points and Automatic Discounts on the same transaction