thread Hybrid model for earning points in Customer Engagement

Hybrid model for earning points

JoyhouseCoffee — Mon, 26 Jan 2026 18:15:53 GMT

I'd like to create a hybrid model for earning points (1 star per visit + bonus stars for $10+ spend) but can't find any info about how to do that. As far as I can tell, you have to choose just one way to earn points. Does anyone have any input?

Re: Hybrid model for earning points

MayaP — Tue, 27 Jan 2026 21:36:27 GMT

Hey @JoyhouseCoffee — thanks for reaching out!

When I look at my demo account, I’m not seeing an option for this either. I’m going to tag a few Square sellers here who may be able to share their insights and experiences here: @GFC25th @DinaLRosenberg @rtfulk @indianathomas @SVLFever @porktaco

Re: Hybrid model for earning points

GFC25th — Tue, 27 Jan 2026 21:46:55 GMT

I would love that option too!! I have not found a way to do it, but we have our set up to just earn double points for higher priced items, like our merch. I don't think that fully solves your problem but maybe is just another way to look at points?

Re: Hybrid model for earning points

SVLFever — Tue, 27 Jan 2026 22:48:53 GMT

You are correct @JoyhouseCoffee . You can only earn points "one way at a time"....but as @MayaP has indicated, you can get a bit creative for promotional opportunities, such as double points days/times or multiplier points on certain items.

I do agree though, it would be nice to be able to do what you are asking...hint hint Square!

Re: Hybrid model for earning points

JoyhouseCoffee — Thu, 29 Jan 2026 19:36:04 GMT

thanks so much for the input!

Re: Hybrid model for earning points

MayaP — Thu, 29 Jan 2026 22:06:56 GMT

Thanks for confirming this and sharing a workaround! @SVLFever

Re: Hybrid model for earning points

MayaP — Thu, 29 Jan 2026 22:07:11 GMT

Thank you @GFC25th!!