thread Re: Free reader isn’t really free?? in Customer Engagement

Free reader isn’t really free??

KatieBIS — Sun, 21 Sep 2025 09:46:21 GMT

The website says we can

get a free reader,

however it is charging me $10.00. I don’t know why and I’m trying to reach someone who can help me with this.

Re: Free reader isn’t really free??

Donnie-M — Mon, 24 Mar 2025 11:02:44 GMT

@KatieBIS Log into your online dashboard and go and add the reader into your cart and it should automatically take it off.

Here is another thread showing a little more detail:

https://community.squareup.com/t5/Square-Marketing/How-do-I-get-my-free-Square-Magstripe-Reader/m-p/391887

Re: Free reader isn’t really free??

Summer2024 — Thu, 03 Apr 2025 15:22:18 GMT

Thanks @Donnie-M for providing the best answer here! @KatieBIS Please let us know if you are still unable to get your free reader.

Re: Free reader isn’t really free??

Uyenuyen — Fri, 16 May 2025 17:10:08 GMT

Tried adding the reader but first reader $10 was not removed And took me to payment credit card page and forced me to pay. Repeated the steps many times using different methods, looking up support, talking to Chatbot all yielded no result. A waste of time

DON’T EVEN TRY. YOU WILL WASTE YOUR TIME IF YOU TRY THE ABOVE SO LET ME DO THE COMMUNITY SERVICE AND LET YOU ALL KNOW

Re: Free reader isn’t really free??

CorporationsSuk — Mon, 26 Jan 2026 14:17:49 GMT

Yep. Waste of time. It's not free, and all the "help" you get directs you to support pages that don't give any specific answers about it. You'll waste more than $10 of your personal time to get to the bottom of this cheapskate lie, so don't bother like I did.