thread Has the customer Directory stopped suggesting duplicate customer merging? in Customer Engagement https://community.squareup.com/t5/Customer-Engagement/Has-the-customer-Directory-stopped-suggesting-duplicate-customer/m-p/828349#M3879 <P>I have noticed the last month or so I am not getting any sugggestions-or very few- for duplicate customers to be merged.&nbsp; I was searching for a customer today and two records popped up.&nbsp; The first one had a different phone number to the second one, however, name, address, and email were exactly the same and yet square didn't suggest merging the two which it always used to do.&nbsp; Has something changed?&nbsp;&nbsp;</P> Mon, 15 Dec 2025 04:04:12 GMT Eddiemunster 2025-12-15T04:04:12Z Has the customer Directory stopped suggesting duplicate customer merging? https://community.squareup.com/t5/Customer-Engagement/Has-the-customer-Directory-stopped-suggesting-duplicate-customer/m-p/828349#M3879 <P>I have noticed the last month or so I am not getting any sugggestions-or very few- for duplicate customers to be merged.&nbsp; I was searching for a customer today and two records popped up.&nbsp; The first one had a different phone number to the second one, however, name, address, and email were exactly the same and yet square didn't suggest merging the two which it always used to do.&nbsp; Has something changed?&nbsp;&nbsp;</P> Mon, 15 Dec 2025 04:04:12 GMT https://community.squareup.com/t5/Customer-Engagement/Has-the-customer-Directory-stopped-suggesting-duplicate-customer/m-p/828349#M3879 Eddiemunster 2025-12-15T04:04:12Z Re: Has the customer Directory stopped suggesting duplicate customer merging? https://community.squareup.com/t5/Customer-Engagement/Has-the-customer-Directory-stopped-suggesting-duplicate-customer/m-p/828354#M3880 <P><a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/575213">@Eddiemunster</a>&nbsp;I don't get as many either, I think it might be due to more detail being looked at than just the e-mail or phone number.&nbsp; I find though doing a manual merge on some accounts isn't that hard.&nbsp; I filtered out anyone who hadn't visited in a year for me since I do foodservice.</P> Wed, 10 Dec 2025 21:35:20 GMT https://community.squareup.com/t5/Customer-Engagement/Has-the-customer-Directory-stopped-suggesting-duplicate-customer/m-p/828354#M3880 Donnie-M 2025-12-10T21:35:20Z