thread Can You Rename the Base Loyalty Tier? in Customer Engagement

Can You Rename the Base Loyalty Tier?

lmar10 — Wed, 10 Dec 2025 18:09:57 GMT

The title of this thread has been edited by a Square Moderator from the original: Loyalty Tiers

I want to rename the "base" loyalty tier. Is there a way to do that?

Re: Loyalty Tiers

rtfulk — Wed, 10 Dec 2025 17:53:00 GMT

@lmar10 Unfortunately you can’t rename the base tier, the good thing is you can rename all the tiers after the base tier. What you could do is start with the second tier, name it what you want, then set the minimum points to 1. When your customer gets over 1 point they are automatically moved to the second tier, that you can rename.

Re: Can You Rename the Base Loyalty Tier?

Sammie_C — Thu, 11 Dec 2025 14:29:17 GMT

Hi @lmar10, welcome to the Square Community!

As @rtfulk mentioned, there is not a way to edit the base tier name, but you can rename the other tiers.

To do so, feel free to follow these steps:

Sign in to Square Dashboard and go to Customers > Loyalty.
Select Tiers > Edit.
On the Edit tiers page, select the tier you want to update, make any necessary changes, and click Save.

Here is a helpful article on Managing Loyalty Tiers with Square, if you would like to take a look.

Please let me know if you end up having any other questions. We are here to help!

Re: Loyalty Tiers

lmar10 — Wed, 17 Dec 2025 13:44:47 GMT

@rtfulk Thank you so much for the response and the workaround! This will help us stay on theme. 🙂

Re: Loyalty Tiers

rtfulk — Thu, 18 Dec 2025 23:08:45 GMT

You're welcome,.