thread Re: A Signature in messages / ticket style "message assignment" in Customer Engagement

A Signature in messages / ticket style "message assignment"

hay2go — Sun, 21 Sep 2025 07:35:39 GMT

Square messages is soo close. But it makes me crazy that the customer doesnt know who they are talking to and there should be a way to alert another employee or assign a conversation to someone else. Oh and creating a task or reminder out of the messages. Its darn near a CRM. Might as well make it one. Otherwise it gets sent out to a third party and the messages part will die because no one will use it. Just my thought.

Re: A Signature in messages / ticket style "message assignment"

MayaP — Tue, 29 Oct 2024 22:56:04 GMT

Hello @hay2go,

Thank you for sharing your feedback. I understand the importance of personalized communication and team collaboration features like message assignment, tagging, and task reminders. You can provide this feedback on our Ideate Board.

Thanks again for helping us improve!