thread Re: loyalty and cash back in Customer Engagement

loyalty and cash back

OurCupCakery — Sun, 30 Nov 2025 19:57:05 GMT

My loyalty points customers are being sent an emailed requiring them to download the Cash Ap to review their loyalty points. Does anyone know why this is happening? Is there a setting I need to change?

We don't use Cash Ap.

Re: loyalty and cash back

OurCupCakery — Sun, 30 Nov 2025 20:00:26 GMT

Also, I had set up our loyalty points to never expire. All of a sudden customers are being told they expire in a year. How do I change this?

Re: loyalty and cash back

TheRealChipA — Sun, 30 Nov 2025 20:02:49 GMT

@OurCupCakery Using Cash App to review their loyalty points is entirely optional. Square provides this for convenience, only. It doesn't mean that customers have to use Cash App to pay, though. It allows them a quick, easy way to keep up with their loyalty accounts. However....

To disable Cash App integration for loyalty:

Sign in to Square Dashboard and go to Customers > Loyalty.
Click Settings.
Toggle off Enable Cash App integration.
Click Save.

Learn more about how to set up a loyalty status page.