https://community.squareup.com/t5/Customer-Engagement/1-Star-review-left-in-error-by-customer/m-p/826177#M3803 <P>Did she leave it on google?&nbsp; I think you she can edit any of her reviews on there.</P> Sat, 22 Nov 2025 21:38:14 GMT JUYBoutique20 2025-11-22T21:38:14Z https://community.squareup.com/t5/Customer-Engagement/1-Star-review-left-in-error-by-customer/m-p/826174#M3802 <P>We had a customer who misplaced her purchase after leaving the store. She left us a 1-star review mentioning the lost purchase (not realizing the review was reflective on us). She left the bag from our store at a neighboring retailer who returned it to us and we sent her the items the next day. She explained that she was unaware that she placed a negative review and would like to withdraw it (she is quite upset as she did not mean to give us a terrible review). How can she undo this? Can she edit her own review after the fact?</P> Sat, 22 Nov 2025 20:46:24 GMT https://community.squareup.com/t5/Customer-Engagement/1-Star-review-left-in-error-by-customer/m-p/826174#M3802 Donald1949 2025-11-22T20:46:24Z https://community.squareup.com/t5/Customer-Engagement/1-Star-review-left-in-error-by-customer/m-p/826177#M3803 <P>Did she leave it on google?&nbsp; I think you she can edit any of her reviews on there.</P> Sat, 22 Nov 2025 21:38:14 GMT https://community.squareup.com/t5/Customer-Engagement/1-Star-review-left-in-error-by-customer/m-p/826177#M3803 JUYBoutique20 2025-11-22T21:38:14Z