thread Re: Bug in Email Collection - Square POS Email sign-up screen won't accept @ symbol or periods on iP in Customer Engagement

Email Collection Character Issue

dokidoki — Wed, 12 Nov 2025 17:03:59 GMT

The title of this thread has been edited by a Square Moderator from the original: Bug in Email Collection - Square POS Email sign-up screen won't accept @ symbol or periods on iPad

I just turned on Email Collection in the Square POS app for customers to sign up for emails from us after they checkout. The screen that pops up asks them to put in their email, but it seems to be setup to only accept alphanumeric characters, so they can't put in the @ symbol or periods, so it basically is broken since all emails need those. Confusingly, if you type the @ symbol or . symbol FIRST, it does work. It just won't accept it after typing any letters. Seems like a bug in the code.

It works on my iPhone just fine, just not my iPad. I'm on the latest version of iPad OS and the POS app.

I'm not sure the process to report bugs to get them fixed. Help would be appreciated!

Re: Bug in Email Collection - Square POS Email sign-up screen won't accept @ symbol or periods on iP

Sammie_C — Wed, 12 Nov 2025 16:56:39 GMT

Hi @dokidoki, thank you for reaching out! I am sorry to hear you are having issues with this on your iPad.

This does sound like a device specific issue. Could you please provide a link to where you are seeing this issue exactly?

Could you do a bit of troubleshooting for me, please, as well?

- Check for a strong internet connection

- Clear browser cache and cookies

- Try a different Browser, such as Chrome, Firefox, or Safari

- Ensure that your web browser is up-to-date

- Log out and log back in

- Restart your device

After trying those troubleshooting steps, please let me know if you are still experiencing issues!

Re: Bug in Email Collection - Square POS Email sign-up screen won't accept @ symbol or periods on iP

dokidoki — Wed, 12 Nov 2025 21:52:48 GMT

Hey @Sammie_C thanks for responding. The issue isn't in the browser, it's in the Square Point of Sale app! My internet collection is good, I've already restarted the device and the app, as well as logged out and logged back in, and even uninstalled and reinstalled the app.

I actually solved it. I had to turn off password autofill. That was breaking it for some reason. It's not a great solution but at least it's working now. So hopefully if someone else encounter this issue they can see this and know that have to toggle off Password Autofill in their settings on iPad.

Re: Bug in Email Collection - Square POS Email sign-up screen won't accept @ symbol or periods on iP

Sammie_C — Thu, 13 Nov 2025 00:03:25 GMT

Thank you for clarifying, @dokidoki! I am glad to hear to hear that you got this resolved.

If you end up having another questions or concerns, please let me know and I would be happy to help.