thread Re: Report for manually added loyalty points in Customer Engagement

Report for manually added loyalty points

SVLFever — Tue, 21 Oct 2025 16:43:36 GMT

For a monthly promotion, we are giving customers a chance to earn loyalty points. We are manually adding the points to the winners' accounts, which is in the hundreds.

If I go to someone's name in the Customer Directory, I can see a log for the manually added points in their "Activity" section. I can see how many points were added and the User that added them

However, I can't seem to find a report that has this information all in one place.

At a minimum, I need to know:

Customer Name; Number of points manually added; User that added them.

How do I get this info in one report?

Re: Report for manually added loyalty points

MayaP — Wed, 22 Oct 2025 21:10:43 GMT

Hi @SVLFever - Thanks for posting. I like that idea!

The closest we have would be our Loyalty Activity view. That will show you a chronological view of any point balance changes and which customer’s balance was affected, but it doesn’t provide information about who made the change.

I hope this works for now!

Re: Report for manually added loyalty points

SVLFever — Wed, 22 Oct 2025 21:24:13 GMT

Thanks @MayaP for getting back to me. I'll put it in ideate for an improvement, as it will be helpful for us to verify nothing deceitful is going on.

Also, when I tried to access the link in your reply, I got this message....

Any idea???

Re: Report for manually added loyalty points

MayaP — Wed, 22 Oct 2025 21:28:54 GMT

Thanks for submitting that! Try this. But you can access it from Dashboard > Customers> Loyalty> All activity.

Let me know if you're still having issues.

@SVLFever

Re: Report for manually added loyalty points

SVLFever — Wed, 22 Oct 2025 21:35:49 GMT

Yes, that is very helpful Maya!!! Thank you! If we could just export this report, it would be VERY hepful, but it's better than nothing and will help us verify that we didn't "fat finger" or "sticky finger" the manual points we are assigning.

Re: Report for manually added loyalty points

MayaP — Wed, 22 Oct 2025 23:00:55 GMT

Yeah, I’m glad this helps a bit! And yes — exporting would definitely help avoid any sticky finger situations haha.

@SVLFever