https://community.squareup.com/t5/Customer-Engagement/Can-t-redeem-loyalty-online/m-p/820568#M3639 <P>Customers using payment links can not select a loyalty reward to redeem. It shows but the bottons are not clickable. I am aware of the category issue, but customers earn points based on amount spent (total) and redemption is based on the entire sale so I don't think that is the issue here.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2025-10-10 125545.png" style="width: 535px;"><img src="https://community.squareup.com/t5/image/serverpage/image-id/53280iC82936AC3781111F/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2025-10-10 125545.png" alt="Screenshot 2025-10-10 125545.png" /></span></P> Fri, 10 Oct 2025 16:58:31 GMT dealsandsteals 2025-10-10T16:58:31Z https://community.squareup.com/t5/Customer-Engagement/Can-t-redeem-loyalty-online/m-p/820568#M3639 <P>Customers using payment links can not select a loyalty reward to redeem. It shows but the bottons are not clickable. I am aware of the category issue, but customers earn points based on amount spent (total) and redemption is based on the entire sale so I don't think that is the issue here.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2025-10-10 125545.png" style="width: 535px;"><img src="https://community.squareup.com/t5/image/serverpage/image-id/53280iC82936AC3781111F/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2025-10-10 125545.png" alt="Screenshot 2025-10-10 125545.png" /></span></P> Fri, 10 Oct 2025 16:58:31 GMT https://community.squareup.com/t5/Customer-Engagement/Can-t-redeem-loyalty-online/m-p/820568#M3639 dealsandsteals 2025-10-10T16:58:31Z https://community.squareup.com/t5/Customer-Engagement/Can-t-redeem-loyalty-online/m-p/820750#M3640 <P>Hello <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/679728">@dealsandsteals</a>&nbsp; have you checked your redemption settings?<BR />If everything looks fine there, the only other thing I can think of is a browser or script issue. Sometimes JavaScript or CSS can get blocked, for example, pop-ups or overlays might interfere with the button, or there could be differences between mobile and desktop.<BR />Maybe try a different browser or computer to see if it makes a difference.</P> Sat, 11 Oct 2025 20:16:10 GMT https://community.squareup.com/t5/Customer-Engagement/Can-t-redeem-loyalty-online/m-p/820750#M3640 WST90 2025-10-11T20:16:10Z https://community.squareup.com/t5/Customer-Engagement/Can-t-redeem-loyalty-online/m-p/821055#M3647 <P>no difference and my settings are correct.</P> Tue, 14 Oct 2025 14:30:26 GMT https://community.squareup.com/t5/Customer-Engagement/Can-t-redeem-loyalty-online/m-p/821055#M3647 dealsandsteals 2025-10-14T14:30:26Z