thread Re: My customers are calling me stating their contract is about to expire, where is this setting? in Customer Engagement

Contract Expiration

eyukins — Sun, 21 Sep 2025 11:50:50 GMT

The title of this thread has been edited by a Square Moderator from the original: "My customers are calling me stating their contract is about to expire, where is this setting?"

I store boats and RV's in Michigan. Last Fall we used Square contracts for our storage agreements, which worked great until now. I'm starting to get calls from my customers asking why their storage contract is expiring. Where is this setting?

Re: My customers are calling me stating their contract is about to expire, where is this setting?

_Violet — Tue, 15 Mar 2022 19:47:34 GMT

Hi @eyukins- Thanks for reaching out! I see this is one of your first posts here so additionally, I'd like to welcome you to the Square Seller Community🎉

I took a look at the Contract setup and didn't see anything about setting a specific duration of time for how long the Contract would be active.

I went ahead and reached out to the Contracts Product Team for more information. I'll be sure to follow up with you here once I receive more info. Thank you for your patience in the meantime! 🙏

Re: My customers are calling me stating their contract is about to expire, where is this setting?

_Violet — Tue, 15 Mar 2022 20:24:35 GMT

Hi again @eyukins 👋 Our Product Team got back to me quickly on this!

This expiration date is referring to the fact that the link to the Contract itself is expiring and we ask that the customer download the Contract they want to keep a copy of the contract.

You, as the Seller, will always have access to the Contract in your Square Dashboard if you need a copy. We just don't want to leave these contract links exposed for longer than 180 days.

We hope this information is helpful but please do let us know if you have any additional questions.