thread Re: Sales Tax in Customer Engagement

Sales Tax

HappyAnchor — Sun, 21 Sep 2025 11:49:42 GMT

Having issues with Sales Tax? I have never changed any of my settings but all the sudden, Square is not taxing my sales. I have rechecked everything and see nothing wrong. Anyone else having this issue?

Re: Sales Tax

VanKalkerFarms — Wed, 28 Sep 2022 13:53:15 GMT

typically when people have issues with sales taxes it is because the tax is set to "include tax in item price."

Re: Sales Tax

MayaP — Wed, 28 Sep 2022 19:39:58 GMT

Hello @HappyAnchor,

Thanks for reaching out and bringing this to our attention. I certainly want to look more into this. To confirm, you do have your sales tax setting enabled in the app right? Follow these steps below to confirm:

From the navigation bar at the bottom of your screen, tap More.

Tap Settings > Checkout > Taxes.

When did this start happening?

Re: Sales Tax

HappyAnchor — Wed, 28 Sep 2022 21:45:38 GMT

This is not the case. We checked and we have never used that option in 7 years.

Re: Sales Tax

HappyAnchor — Wed, 28 Sep 2022 21:48:37 GMT

Yes taxes are on, in the app.

Re: Sales Tax

HappyAnchor — Wed, 28 Sep 2022 21:49:11 GMT

Not for sure when, be we noticed it on the last 2 orders in September.

Re: Sales Tax

MayaP — Wed, 28 Sep 2022 22:42:02 GMT

Is this happening in-store or online?

Re: Sales Tax

HappyAnchor — Wed, 28 Sep 2022 22:45:18 GMT

Online

Re: Sales Tax

MayaP — Thu, 29 Sep 2022 15:22:22 GMT

I think I see the issue here, but to be sure can you confirm an order number that we are not seeing the sales tax charged?

Re: Sales Tax

Tyedysg — Fri, 11 Oct 2024 04:12:07 GMT

I'm having the same problem. Last month my square just stopped charging tax altogether. I did not change anything. Is there a software issue?