thread Where do I enter 6 digit cupon code for in person / at my store for email campaign. in Customer Engagement

Where do I enter 6 digit cupon code for in person / at my store for email campaign.

reynatempleton — Sun, 21 Sep 2025 07:34:12 GMT

I have launched an email campaign that generates a 6 digit coupon code for the client on the actual emails. They should be able to use when they come into my shop.

I have clients coming into my store use these, but I cannot find a place to enter the coupon code on our Square register. Currently I am just giving them the discount, but not able to track this against the campaign. Where can I enter the 6-digit code? Is this a feature I have to turn on somewhere?

Re: Where do I enter 6 digit cupon code for in person / at my store for email campaign.

Gold — Fri, 27 Dec 2024 14:26:29 GMT

HI, you can review the Square Support page, scroll down to "With Coupon Code"

https://squareup.com/help/us/en/article/5522-apply-rewards-to-purchases

Re: Where do I enter 6 digit cupon code for in person / at my store for email campaign.

reynatempleton — Fri, 27 Dec 2024 16:54:41 GMT

I have read thus article previously, but for some reason there is no "library" button on register- only from the mobile app. Where can I find this on my square register?

Re: Where do I enter 6 digit cupon code for in person / at my store for email campaign.

ryanwanner — Fri, 27 Dec 2024 19:20:35 GMT

Hello @reynatempleton !

Yeah, coupon codes are a little buried on the system for some reason.

From your register, go to your library screen, tap on the Rewards item. In the upper right of the new screen you'll see "Use Code." Tap on that and enter the code your customer gives you.

Re: Where do I enter 6 digit cupon code for in person / at my store for email campaign.

reynatempleton — Thu, 23 Jan 2025 17:02:46 GMT

We are using square restaurant, not POS-- where can we enter this for square restaurant ?

Re: Where do I enter 6 digit cupon code for in person / at my store for email campaign.

ryanwanner — Thu, 23 Jan 2025 21:15:59 GMT

Hello @reynatempleton !

When you're on your main menu screens in Restaurants, look at the right side of the screen where your ordered items are listed. At the top, tap on the Actions line. Scroll down to Rewards. Use Code is in the upper right of the screen that pops up.