How can I add questions longer than 40 characters in custom templates?

ellaspeckhalses — Sun, 21 Sep 2025 11:45:05 GMT

The title of this thread has been edited from the original: Making a longer question in forms

When editing your own custom template and adding custom fields, how can you make questions longer? It seems to max out around 40 characters. I am an esthetician and trying to use them to make intake forms and have some long questions that need to be included. Thanks!

Re: Making a longer question in forms

Summer2024 — Tue, 29 Apr 2025 20:15:55 GMT

Hi, @ellaspeckhalses ! Welcome to the Square Community! We are so happy to have you here. 😁

While Square does have character limitations for custom fields, here are some workarounds and solutions:

Current Limitations:

Custom field questions are limited to approximately 40 characters
This is a known limitation in Square's form builder

Workaround Solutions:

Split Questions:
- Break longer questions into multiple parts
- Example: Instead of: "Please list all medications, supplements, and vitamins you are currently taking" Use:
  - "Current Medications:"
  - "Current Supplements:"
  - "Current Vitamins:"
Use Section Headers:
- Add a longer description in the section header
- Put shorter questions below
- Example: Header: "Please list any medications or supplements you're currently taking" Questions:
  - "Medications (if any):"
  - "Supplements (if any):"
Combine Field Types:
- Use a short question title
- Add clarification in the description/notes field
- Use multiple-choice or checkbox options where possible

Example Structure:

SECTION: Medical History
[Detailed description of what you need to know]

Q1: "Current Medications?"
[Text field]

Q2: "Allergies?"
[Text field]

SECTION: Skin Concerns
[Detailed description of skin issues]

Q1: "Primary Concern?"
[Multiple choice]

I know this may not be the answer you were looking for, but I still wanted to provide some options or a different perspective.

Re: Making a longer question in forms

ellaspeckhalses — Wed, 30 Apr 2025 13:40:30 GMT

Thank you! That is very helpful!

thread Re: Making a longer question in forms in Customer Engagement

How can I add questions longer than 40 characters in custom templates?

Re: Making a longer question in forms

Re: Making a longer question in forms