https://community.squareup.com/t5/Customer-Engagement/Unable-to-redeem-rewards/m-p/350019#M3117 <P>Hey there&nbsp;<a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/257546">@TaylorP</a>&nbsp;<BR /><BR />Loyalty on Square Online does require the customer have a qualifying item in their cart for options to redeem a reward. From this screen shot it does look like all of your rewards are either item or category based. Another note category rewards don't sync with Square Online. There's some backend work that still needs to be improved for more Loyalty functionality online.<BR /><BR />$ or % based rewards are simplest option for Square Online if you do have a lot of Loyalty customers ordering online.</P> Thu, 17 Mar 2022 20:50:57 GMT Elyn 2022-03-17T20:50:57Z https://community.squareup.com/t5/Customer-Engagement/Unable-to-redeem-rewards/m-p/349985#M3116 <P>Hey Square Team --&nbsp;<a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/346321">@DannyH</a>&nbsp;</P><P>&nbsp;</P><P>We're having issues with Square Loyalty on the eCommerce platform where customers are able to view their available points but there's not option to select a reward to use. Attached is a photo of the checkout screen. I've ran the process on my own and was unable to redeem my own points as well.</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screen Shot 2022-03-17 at 2.22.30 PM.png" style="width: 999px;"><img src="https://community.squareup.com/t5/image/serverpage/image-id/20585i8B1CAA36545B830B/image-size/large?v=v2&amp;px=999" role="button" title="Screen Shot 2022-03-17 at 2.22.30 PM.png" alt="Screen Shot 2022-03-17 at 2.22.30 PM.png" /></span></P> Sun, 21 Sep 2025 11:14:15 GMT https://community.squareup.com/t5/Customer-Engagement/Unable-to-redeem-rewards/m-p/349985#M3116 TaylorP 2025-09-21T11:14:15Z https://community.squareup.com/t5/Customer-Engagement/Unable-to-redeem-rewards/m-p/350019#M3117 <P>Hey there&nbsp;<a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/257546">@TaylorP</a>&nbsp;<BR /><BR />Loyalty on Square Online does require the customer have a qualifying item in their cart for options to redeem a reward. From this screen shot it does look like all of your rewards are either item or category based. Another note category rewards don't sync with Square Online. There's some backend work that still needs to be improved for more Loyalty functionality online.<BR /><BR />$ or % based rewards are simplest option for Square Online if you do have a lot of Loyalty customers ordering online.</P> Thu, 17 Mar 2022 20:50:57 GMT https://community.squareup.com/t5/Customer-Engagement/Unable-to-redeem-rewards/m-p/350019#M3117 Elyn 2022-03-17T20:50:57Z