thread Re: How To Stop Loyalty Redemption Option From Showing Up During Check Out? in Customer Engagement

How To Stop Loyalty Redemption Option From Showing Up During Check Out?

EndoBrands — Sun, 21 Sep 2025 11:14:02 GMT

We have the "Square Register" and a loyalty program for our customers, during the sale, when the customer goes to pay, available loyalty credits are listed as a payment option, is there a way of stopping that from showing up?

Re: How To Stop Loyalty Redemption Option From Showing Up During Check Out?

_Violet — Sun, 03 Apr 2022 22:04:26 GMT

Hi @EndoBrands - Thanks for reaching out to us with your question. I see this is your first post in the Seller Community so I'd like to officially welcome you! 🎉👏

I wasn't able to find any settings related to this in the Loyalty section of the Square Dashboard. I'm going to consult with the Square Loyalty Support Team on this one to get the best answer for you. I'll reach back out to you here once I gather more info! I appreciate your patience in the meantime.

Re: How To Stop Loyalty Redemption Option From Showing Up During Check Out?

EndoBrands — Mon, 04 Apr 2022 05:58:58 GMT

Thank you very much

Re: How To Stop Loyalty Redemption Option From Showing Up During Check Out?

_Violet — Mon, 04 Apr 2022 21:45:48 GMT

Hi there again @EndoBrands 👋 Thanks for your patience while I worked with the Loyalty Support Team to gather more info to help answer your question.

They've let me know that this setting is controlled by the Customer Display on your Square Register. This can be found under Settings > Loyalty > "Toggle Off" Customer check-in on customer display.

Please be advised: Disabling this setting will also prevent customers from "checking in" before a transaction as well.

I hope this information is helpful but please do let me know if you have any additional questions.

Re: How To Stop Loyalty Redemption Option From Showing Up During Check Out?

EndoBrands — Wed, 06 Apr 2022 21:59:58 GMT

Thank you.