Loyalty Reward not reflected on customer bank statement

GowanusWines — Sun, 21 Sep 2025 11:13:39 GMT

A customer showed us his bank statement for a recent purchase in which he used a loyalty reward. Our transaction report shows that he bought $16.97 worth of merchandise and used a $15 loyalty reward, so that with tax, we collected $2.17. He paid with a debit card. His bank statement showed that the full $18.40 was deducted from his account. His bank is TD Bank. He called and they confirmed the full amount had been deducted from his account.

Has anyone else encountered this problem?

thread Loyalty Reward not reflected on customer bank statement in Customer Engagement

Loyalty Reward not reflected on customer bank statement