thread Re: Loyalty Promo on specific item missing? in Customer Engagement

Loyalty Promo on specific item missing?

thestorehouse — Sun, 21 Sep 2025 11:13:12 GMT

I use the Loyalty program, and was happy to see the new Promotions. But, I received an email showing me how to put a points promotion on a specific item. But, when I go into the Promotions, I don't have that option. Please advise or help.

Re: Loyalty Promo on specific item missing?

MayaP — Wed, 08 Jun 2022 17:49:18 GMT

Hi @thestorehouse,

Thanks for reaching out. Happy to help!

Let's try this link, let me know if this works.

Re: Loyalty Promo on specific item missing?

thestorehouse — Wed, 08 Jun 2022 18:04:49 GMT

Thanks for your response. But, no that didn't work. That link takes me to the set up page for the Loyalty Program. I have already been in the program for a year. Just needing to use the new Loyalty Promotion feature the way that the email set out so I can give extra points on a specific item.

Re: Loyalty Promo on specific item missing?

MayaP — Thu, 09 Jun 2022 20:47:56 GMT

Thanks for your patience @thestorehouse .

I confirmed with our Loyalty Product Team that feature is not available.

I am so sorry about any confusion! Do you have the article or email that went out? I want to make sure we are updating our resources to show accurate information .

I am happy to pass this feature request off to our team. You can always submit a request as well.

Re: Loyalty Promo on specific item missing?

MayaP — Thu, 09 Jun 2022 20:48:36 GMT

Let us know if you need anything else!