thread Loyalty not showing up in customer profile in Customer Engagement

Loyalty not showing up in customer profile

Bronze_Palms — Sun, 21 Sep 2025 11:12:18 GMT

I run a service-based business.

When I close someone out using Square Appointments and they want to use their loyalty points, I have to click discount > rewards > then look up that client again (even though they are already attached to the appointment) to redeem.

Is there a way to just have this populate when I click discount > rewards ?

Re: Loyalty not showing up in customer profile

RobynR — Wed, 07 Sep 2022 22:58:57 GMT

Hey @Bronze_Palms,

That's a great question. I've reached out to our Appointments team to see if this is possible. Once I have more information, I'll be sure to follow up.

I appreciate your patience.

Re: Loyalty not showing up in customer profile

RobynR — Thu, 08 Sep 2022 16:55:24 GMT

@Bronze_Palms After having our Appointments team look into this, it looks like that would be a feature request.

Feel free to share your suggestions in our Ideate Room here: squ.re/ideate - Our Product Team keeps an eye on this forum as they are constantly improving our products based on feedback.

Let me know if I can help you with anything else.