https://community.squareup.com/t5/Customer-Engagement/Customer-Name-Changed/m-p/648158#M2956 <P>Hello, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/79014">@meros</a></SPAN>&nbsp;</P> <P>&nbsp;</P> <P>For this particular situation, I will recommend reaching out to our direct Loyalty support team as it involves sharing the affected customer's information with them. This will help in determining the possible why and how the names appear to have changed. &nbsp;You can give us a call at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday.&nbsp;</P> Wed, 29 Mar 2023 20:18:27 GMT JJ_ 2023-03-29T20:18:27Z https://community.squareup.com/t5/Customer-Engagement/Customer-Name-Changed/m-p/647510#M2955 <P>I have 4 customers so far today who checked in and their name did not match the account. They have been using the same number, but their name changed.&nbsp; Any idea why this is happening?&nbsp;</P> Sun, 21 Sep 2025 11:10:42 GMT https://community.squareup.com/t5/Customer-Engagement/Customer-Name-Changed/m-p/647510#M2955 meros 2025-09-21T11:10:42Z https://community.squareup.com/t5/Customer-Engagement/Customer-Name-Changed/m-p/648158#M2956 <P>Hello, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/79014">@meros</a></SPAN>&nbsp;</P> <P>&nbsp;</P> <P>For this particular situation, I will recommend reaching out to our direct Loyalty support team as it involves sharing the affected customer's information with them. This will help in determining the possible why and how the names appear to have changed. &nbsp;You can give us a call at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday.&nbsp;</P> Wed, 29 Mar 2023 20:18:27 GMT https://community.squareup.com/t5/Customer-Engagement/Customer-Name-Changed/m-p/648158#M2956 JJ_ 2023-03-29T20:18:27Z