thread Re: Can we use Customer field replacement tokens in our emails in Customer Engagement

Can we customize emails?

DogDaysRC — Sun, 21 Sep 2025 07:33:19 GMT

I can looking to add some personalization to our emails and would like to know how we can insert replacement tokens that correspond to the customer fields.

IE. Good afternoon @customer.FirstName @customer.LastName,

We'd like @customer.Company to join us for...

Is this functionality available and if not can it be added?

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Re: Can we use Customer field replacement tokens in our emails

Ellie_ — Wed, 12 Feb 2025 19:51:42 GMT

Hey there, @DogDaysRC,

That is a great question! Unfortunately, at this time, we don't have a feature like that for standard emails. However, feedback like this is very helpful when planning for future releases. I hope you'll take a moment to visit our Ideate board and share your idea so other users can vote on it.