thread Re: Loyalty Dashboard Empty in Customer Engagement

Loyalty Dashboard Empty

beringiaz — Sun, 21 Sep 2025 11:08:22 GMT

I recently signed up for the loyalty program for my business. I have customers who have signed up for the loyalty program and made purchases. Their activity shows, but the dashboard and sales data are empty.

I have:

1) Cleared the cache numerous times

2) I am using the most recent version of Chrome.

3) I have restarted my computer.

4) I have restarted Chrome.

5) I have logged out of my account and logged back in again.

6) I have tried to access the dashboard on different devices; the dashboard remains empty.

Any ideas?

Sincerely,

Beringia

Re: Loyalty Dashboard Empty

HC_Charlie — Fri, 03 Nov 2023 14:57:50 GMT

Hello @beringiaz thanks for your post. How recently did you sign up? I think the sales data is combined and reported in 30 day/monthly periods. So if you just signed up a week or so ago, you won't see data until the month period is over.

If you go to Loyalty > Reports > Sales, you'll see the option to sort the report starts at the smallest time frame of 30 days.

Re: Loyalty Dashboard Empty

beringiaz — Fri, 03 Nov 2023 15:16:28 GMT

Ah ah! Very helpful. Yes, I signed up last week. I realized I can see numbers from October.

It would be nice if we could see a smaller time range so we could link to daily/weekly sales.

Thanks again!

Sincerely,

Beringia