thread Re: Square Marketing campaign email's web URL and image card/thumbnail in Customer Engagement

Square Marketing campaign email's web URL and image card/thumbnail

kir1 — Sun, 21 Sep 2025 07:33:08 GMT

When using the Facebook integration with Square Marketing emails, the auto-generated post includes a URL where the email is available to see on the web, like this.

Is there no other way to access this URL/web version of the email??

FB has been deleting these auto-posts for some reason, but it's useful to have a web version of our emails to share on social media, but I can no longer get a URL if I don't remember to save it before FB deletes a post. 😕

Additionally, why is it impossible to change which image the Facebook auto-post uses in the thumbnail? It's never the first image included in the campaign. We have been promoting our Bluesky in our emails with a screenshot of our Bluesky profile, which we think is triggering FB deleting the posts as "spam."

Re: Square Marketing campaign email's web URL and image card/thumbnail

Stacelyn24 — Tue, 25 Feb 2025 17:45:09 GMT

That's definitely frustrating—I’ve run into similar challenges with Square Marketing’s Facebook integration. Right now, Square doesn't give an easy way to directly access or copy the URL of the web version of your marketing emails unless you grab it from the auto-generated Facebook post before it's removed. It’s something Square could certainly improve.

As a workaround, here's what you can do:

Manually Share via Email Preview:
- Send yourself a test version of the marketing email.
- Use your browser's “view in browser” link from that test email, and then copy and share that URL on social media directly.
Thumbnail/Image Issue:
- Unfortunately, Square Marketing doesn’t currently allow you to customize the thumbnail or image Facebook picks up automatically. Facebook’s scraper selects images based on their own criteria, which isn't always logical.
- To fix this, you might consider manually posting the email link (from the test version above), and then upload your preferred image directly to Facebook rather than letting it auto-select.
Preventing Facebook’s Spam Detection:
- You’re likely right that Facebook sees certain screenshots (like your Bluesky profile) as spam or promotional.
- Consider using original images, branded graphics, or non-screenshot content to reduce the likelihood of triggering Facebook’s spam filters.

Lastly, I’d highly recommend submitting this as a feature request to Square. Having a direct, permanent web URL for emails and control over social thumbnails would be hugely helpful features.

Hope this helps—and let us know if you find another workaround 🙂

Re: Square Marketing campaign email's web URL and image card/thumbnail

Summer2024 — Wed, 26 Feb 2025 19:35:18 GMT

Thank you @Stacelyn24 for providing some workarounds here. 😁

With that being said, @kir1 , please let us know if you have any other questions.

Re: Square Marketing campaign email's web URL and image card/thumbnail

yotopiafroyo — Sat, 22 Mar 2025 13:37:04 GMT

This is related to the question I just posted. Has Square considered this feature request?

Re: Square Marketing campaign email's web URL and image card/thumbnail

Sammie_C — Wed, 02 Apr 2025 23:27:18 GMT

Thank you for checking in on this, @yotopiafroyo. Unfortunately it does not look like this feature has been implemented yet.

If our product managers are able to implement changes, it takes a bit of time for feature requests to be implemented. So hopefully at some point soon this can be included.