thread Re: Loyalty Points Accumulation vs. Spending for Rewards in Customer Engagement

Loyalty Points Accumulation vs. Spending for Rewards

dylrich20 — Sun, 21 Sep 2025 11:07:22 GMT

Is it possible to configure Rewards so they're milestones that unlock as points are accumulated (vs the points being deducted when the reward is redeemed)?

e.g.

10 points for free sticker

50 points for $5 off

100 points for 10 off

I want the customer's point balance to keep going up and they just earn the reward once they hit that threshold.

instead of the customer earning 10 points, redeeming the free sticker and then going back down to 0 points again.

Is this possible?

Re: Loyalty Points Accumulation vs. Spending for Rewards

RobynR — Sun, 21 Jan 2024 22:40:44 GMT

Hey @dylrich20,

Welcome to the Community.

We do not currently offer the options for milestones with Square Loyalty.

You're welcome to share your suggestions in our Ideate Room here. Our Product Team actively monitors this forum and continuously enhances our products based on valuable feedback like yours.

Thank you for your patience.

Re: Loyalty Points Accumulation vs. Spending for Rewards

dylrich20 — Wed, 24 Jan 2024 23:32:08 GMT

So just to be super clear, the answer would be no, I do not unlock Tier 2 in that scenario.

I don't unlock tier 2 until I have 100 points in my live balance, right?