thread Re: Square Loyalty online sign up page in Customer Engagement

Square Loyalty online sign up page

Akeisha — Sun, 21 Sep 2025 11:02:20 GMT

hi, I'm having an issue with the square loyalty online sign-up page. customers will enter their email and phone number, and it keeps saying " Please enter a valid phone number". i tested it myself and it indeed says the same I entered 1 and the area code then the number. for e.g 12468316789. see attached, what can i do to fix this?

Re: Square Loyalty online sign up page

TheRealChipA — Sun, 27 Oct 2024 23:17:14 GMT

Hey @Akeisha. The “1” is not necessary. Just enter the 10-digit number and all should be good.

Re: Square Loyalty online sign up page

Akeisha — Sun, 17 Nov 2024 04:03:26 GMT

Even if i just use 2468316789 it doesnt work.

Re: Square Loyalty online sign up page

TheRealChipA — Sun, 17 Nov 2024 12:40:51 GMT

Hmmm. Ok. I’m not seeing a system-wide outage and I can’t replicate the issue on my account. So, it seems that something is wrong specifically in your account, which means that the only avenue left is to contact customer support so they can check that out and open a trouble ticket. Good luck.