thread Winback lapsed customers in Customer Engagement

Winback lapsed customers

the12thhousegr — Sun, 21 Sep 2025 07:28:58 GMT

I used to be able to send an email or text to lapsed customers. I can't find it anymore since the update in Square Dashboard. Help?

PerroneTech — Sat, 30 Aug 2025 04:05:44 GMT

HI @the12thhousegr

You can start a campaign to send a marketing text/email to lapsed customers under "marketing": https://app.squareup.com/dashboard/customers/marketing

rtfulk — Tue, 16 Sep 2025 03:33:00 GMT

You can also setup an automated email that will. Monitor your customers and email them at a certain time. Below is how to do it.

Square will then monitor your customer directory and automatically send the email when someone meets the condition.