Is there a way to exempt customer from loyalty program?

anchorsawaygg — Sun, 21 Sep 2025 10:59:23 GMT

Hi there,

Quick question - new to Square Loyalty. Is there a way to exempt a specific customer from Loyalty so they don't log points?

I saw how to apply it to specific inventory items, but not to people.

So in this case it would be employees that get checked out using their employee discount so they don't get loyalty points on top of their discount. Landscape contractor accounts that get a wholesale discount. Also owner accounts where I log items used to instore consumption, donations, damage/dead plants.

Any info appreciated!

Thanks,

Jessica Markham

Anchors Away Garden and Gifts

Re: Is there a way to exempt customer from loyalty program?

TheRealChipA — Tue, 18 Mar 2025 21:04:09 GMT

Hi @anchorsawaygg. The only way to do this right now is to manually lookup each phone number in your customer directory. If they are enrolled in Loyalty, you can click on the Manage button and select “Delete Account.”

thread Re: Is there a way to exempt customer from loyalty program? in Customer Engagement

Is there a way to exempt customer from loyalty program?

Re: Is there a way to exempt customer from loyalty program?