thread Re: Cancel loyalty program, but online still sends text messages in Customer Engagement

Cancel loyalty program, but online still sends text messages

risecoffee — Sun, 21 Sep 2025 10:58:47 GMT

we recently canceled our loyalty program. We are no longer being charged for it, and the customer no longer sees the screen when they order in store.
However, I was just notified by a customer that when they order online, they receive a text saying they have so many points. Seems like an error, but has anyone had experience with this?

Re: Cancel loyalty program, but online still sends text messages

MayaP — Thu, 26 Jun 2025 18:59:23 GMT

Hey @risecoffee - Thanks for reaching out. I am happy to help!

The timing of when you canceled your Square Loyalty subscription may affect this. If the system still recognizes the customer's previous enrollment, they might still receive points for their purchases. You can check when the service ends on Dashboard > Account & Settings > Pricing & Subscriptions.

I hope this helps! Let me know if you have questions 😊