thread Re: Customer directory question (customers w/ no visits) in Customer Engagement

Customer directory question (customers w/ no visits)

schemjo — Sun, 21 Sep 2025 10:09:53 GMT

I just ran a report of customers who have a purchase count of less than 1 (column shows never visited) and these were all created by "Instant Profile (via Payment)". Would it be safe to delete these entries from my directory? It would free up 5000 entries.

Thanks!

Re: Customer directory question (customers w/ no visits)

_Violet — Thu, 23 Dec 2021 14:46:51 GMT

Hi @schemjo - Thanks for reaching out to us here on the Square Seller Community👋😊

I'm not quite sure of the answer to this myself so I've reached out to our Customer Directory Support Team for assistance. I'll be sure to reply to you again, here, once I receive an update.

Thank you for your patience in the meantime!

Re: Customer directory question (customers w/ no visits)

_Violet — Tue, 28 Dec 2021 15:25:55 GMT

Hi there again, @schemjo Thank you for your patience while awaiting my reply. Hope you enjoyed the holidays!

The Customer Directory Support Team has confirmed for me: "Would it be safe to delete these entries from my directory?"
The answer to this is yes, this would be safe. Just be aware that this action cannot be undone, once completed.

Their team also wanted to know why you wanted to perform this action if you don't mind us asking 🙂 We'll keep an eye out for your reply!