Invoice

Scottsresideent — Sun, 21 Sep 2025 10:09:08 GMT

Hello I recently joined square and sent a invoice. The customer received and paid the invoice, has a copy of the receipt however I don’t show a invoice sent on my end nor the payment. The payment has been drafted out of his account but Now we don’t know where the payment is and can’t recover it.

Re: Invoice

Stacelyn24 — Tue, 29 Mar 2022 19:19:34 GMT

I hope this helps somewhat. When you send an invoice and a customer pays...there is an transaction or confirmation code/number that is given. Check your transaction section on your dashboard to view to make sure that it's documented there. If you do not see one, I would suggest to see if the customer has the confirmation number...then contact Square's customer support. Give them the number; I'm sure someone there can definitely help you with this situation.

Again, hope this helps a little 🙂

thread Re: Invoice in Customer Engagement

Invoice

Re: Invoice