thread Re: Multiple #'s for a Customer in Customer Engagement

Multiple #'s for a Customer

Candlestore — Sun, 21 Sep 2025 10:05:37 GMT

Is it possible to have Multiple Phone numbers for a Customer? Like Cell and Home, Or Husband Wife Numbers etc?

I have a Customer who orders by phone since they only order the Custom sized Jar candles we sell. I have the Husband in the system for Square, but the wife just called to place an order and gave me the Home phone number (LandLine) and I wanted to add this to her Husbands account to notify them when their item is ready for pickup. Is this even possible? Writing the number down on a piece of paper is easy to misplace and just deleting the Cell number which I can send updates to is not really an option I want to remove.

Re: Multiple #'s for a Customer

MayaP — Fri, 26 May 2023 17:15:07 GMT

Hey there @Candlestore outside of adding those additional numbers to the notes in the customer profile there is no way to add multiple numbers. This would be a feature request.

Thank you for always providing your input!

Re: Multiple #'s for a Customer

ASPettus — Thu, 01 Jun 2023 23:09:26 GMT

Hi @Candlestore! As stated below, this is not an option and would need to be a feature request. However, in addition to adding this information in the notes, you can also create a custom field. To do this, go to Customer - Settings - Configure Profiles and select "create custom fields".

Re: Multiple #'s for a Customer

Candlestore — Fri, 02 Jun 2023 00:48:07 GMT

@ASPettus ;

Thank you I did not know of the Custom Field Settings for contacts!

Re: Multiple #'s for a Customer

ASPettus — Thu, 29 Jun 2023 00:44:50 GMT

You're welcome! That feature made Square work even better for my business.