thread (Known Issue - 1/31/24) Issues with Customer Directory in Customer Engagement

(Known Issue - 1/31/24) Issues with Customer Directory

amydssalon — Sun, 21 Sep 2025 09:54:25 GMT

The title of this thread has been edited by a Square Moderator from the original: "My customer directory is gone and it wont let me add a oerson for appts what us going on"

Customer directory is gone, cannot add appointments

Help my customer information is missing

Wendy76 — Wed, 31 Jan 2024 21:34:06 GMT

Hi !

help

when I turned on my square this morning, all my customer info is gone .

i try to bring up a client & it’s says it’s empty .

is this going to correct itself ? Has this happened to anyone else ?

Re: My customer directory is gone and it wont let me add a oerson for appts what us going on

mariaob — Wed, 31 Jan 2024 21:45:37 GMT

Square is down - AGAIN. I can't do anything. 10 years of great service and this is the 4th time in the last year that it's gone down and impacted our business. This is nuts

Re: My customer directory is gone and it wont let me add a oerson for appts what us going on

Crebo529 — Wed, 31 Jan 2024 22:03:30 GMT

Agreed this is getting very frustrating...

Re: My customer directory is gone and it wont let me add a oerson for appts what us going on

_Violet — Wed, 31 Jan 2024 22:13:31 GMT

Hi there @amydssalon @mariaob @Crebo529 - Thanks for reaching out to the Seller Community. I'm sorry to hear that your businesses have been impacted 😞

We are currently facing a disruption that is impacting the Customer Directory. You can keep up to date with the status at issquareup.com. We apologize for the inconvenience as our team works toward a resolution.

Re: My customer directory is gone and it wont let me add a oerson for appts what us going on

_Violet — Wed, 31 Jan 2024 22:58:54 GMT

Hi again @amydssalon @mariaob @Crebo529 👋

We are beginning to see recovery of impacted services. We will continue monitoring this and will post further updates on

issquareup.com until the issue has been fully resolved.

Once again, we thank you for your patience and understanding 🙏

Re: Help my customer information is missing

Ellie_ — Thu, 01 Feb 2024 22:36:27 GMT

Hi there, @Wendy76,

We appreciate your patience while we got to your inquiry. At the time of your initial post, we were experiencing a disruption in our services. However, all of our services have been restored, so we merged your post to an existing thread about this.