thread Re: Email Deliverability: Hotmail in Customer Engagement

Email Deliverability: Hotmail

biercuterie — Sun, 21 Sep 2025 07:32:00 GMT

Hi all. Has anyone heard how Square is handling deliverability? I assume we are all on shared IPs which I know innately is difficult as that means whatever others are doing wrong in email will hurt the group. However, in the last 2 weeks I am seeing all Microsoft (microsoft, hotmail, outlook, msn) email addresses are bouncing. Customers that had been receiving emails are no longer getting them, including our cheese club members. Have others noticed this and is there anything Square is doing to fix it?

Re: Email Deliverability: Hotmail

biercuterie — Tue, 11 Mar 2025 17:10:57 GMT

I don't know how to check our DNS settings with Square, if anyone knows how to do that I would like to see if msft has it blacklisted. The other update I saw is that it is required to have SPF and DMARC setup as part of the DNS so I wonder if Square has done this and could check if I can find the DNS.

Re: Email Deliverability: Hotmail

biercuterie — Tue, 11 Mar 2025 17:18:26 GMT

I checked on Dmarcly and we have no DMARC or SPF records so that needs to be set-up. Going to try calling Square.