thread Re: How can I find customers that sign up via online enrollment? in Customer Engagement

How can I find customers that sign up via online enrollment?

dogtownmia — Sun, 21 Sep 2025 09:53:03 GMT

I am funneling new customers from internet marketing campaigns to the loyalty sign-up coupon. When I look at my discount reports, it's been one month, and we haven't had a single redemption. Something isn't right here. Does anyone know how I can see who signed up via our form (link below so you know what I am referencing)? Or are loyalty coupons like these reflected elsewhere when redeemed?

https://squareup.com/customer-programs/enroll/q7UaxABxuWwe?utm_source=postoffice

PS These are heavily trafficked marketing funnels with a lot of clicks so not having a single redemption is really unlikely.

Re: How can I find customers that sign up via online enrollment?

RobynR — Wed, 03 Apr 2024 15:31:19 GMT

Hey @dogtownmia,

Thanks for being a member of the Community.

To check your loyalty activity, you can access it from your Square Dashboard here.

Additionally, you can find the loyalty report and customer list here.

Re: How can I find customers that sign up via online enrollment?

dogtownmia — Thu, 04 Apr 2024 14:01:28 GMT

When I visit that link for the loyalty report and customer list, it takes me to an old email marketing email from last year.

When I visit the loyalty activity, I cannot find customers enrolling via the customer email collection link.

I signed up using an alternate email and phone number and I see I am successfully being sent the coupon however, I cannot locate myself on any list.

Any other suggestions where I could locate people signing up to receive this coupon?

Re: How can I find customers that sign up via online enrollment?

RobynR — Fri, 05 Apr 2024 15:53:59 GMT

@dogtownmia, I've escalated your case to our Loyalty team to see if there are any other suggestions we can offer.

Once we have more insight, a Community moderator will reply. Thank you for your patience.

Re: How can I find customers that sign up via online enrollment?

RobynR — Wed, 08 May 2024 21:40:09 GMT

@dogtownmia Unfortunately, there isn't a way to specifically track that link. However, from the directory, users can filter it.

Please see the image below.

Thank you for your patience, and we appreciate your time.