thread Welcome email for new subscribers, not just new customers in Customer Engagement

Welcome email for new subscribers, not just new customers

swankyscoop — Sun, 21 Sep 2025 09:52:49 GMT

The marketing automation to welcome new customers seems to be triggered by a purchase. But we would like to send a welcome email to people who sign up for the mailing list. I don't see an automation that will allow that...

Thanks!

Bonnie

Re: Welcome email for new subscribers, not just new customers

frances_a — Fri, 19 Apr 2024 00:53:41 GMT

Hello @swankyscoop 👋

This is not a feature we offer at this time and we appreciate you bringing it up!

In order to appropriately send feature requests to our product teams we’d love it if you'd submit this request on our Ideate page for Square Marketing.

Our team monitors these boards and we triage them to measure need. You can search the boards to see if this has been requested before and add your use case if so.

Thank you ✨

Re: Welcome email for new subscribers, not just new customers

swankyscoop — Fri, 19 Apr 2024 01:13:44 GMT

There is a feature request in the marketing board for this but it is mistakenly marked as "delivered" when in fact it is just talking about new customers (not people who haven't purchased but have signed up for news). When someone joins our list from our website it is the perfect time to send them a welcome email and let them know a few things as a prospective customer. Can't believe there aren't more people asking for this.

Bonnie