thread Re: Customer File Upload Issues - Recent App Change? in Customer Engagement

Customer File Upload Issues - Recent App Change?

BofBArtStudio — Sun, 21 Sep 2025 09:52:21 GMT

Recently, within the last week, when we go to the Customer record and click Files and then Take Photo and then click to take the photo, then Square asks for our passcode again even though we already entered it to initiate our Customer Directory search. This even happens for me the Administrator in our Square account. It never used to do this and makes the process of uploading completed tickets much less efficient.

Also, once the photo is uploaded, we used to be able to just click the three dots to the right of the file name and change the file name. Now we have to click the file and then click the three dots and then change the file name.

It seems to have started after we updated the Square POS app on our mobile device.

I also checked settings and cannot see anything that I can figure out that could be set incorrectly.

Thanks

Re: Customer File Upload Issues - Recent App Change?

BernadetteA — Thu, 13 Jun 2024 05:53:01 GMT

Hi there, @BofBArtStudio

I'm not sure if this is an intended change, but I can reach out to the team to confirm.

Can you please let us know the current version you updated to, as well as the exact version of the mobile device and the device OS version?

P.S. I apologize for the delayed response here! Please @ me when you reply so that I am notified of the new message. 😊

Thanks in advance!

Re: Customer File Upload Issues - Recent App Change?

BofBArtStudio — Thu, 13 Jun 2024 21:38:08 GMT

@BernadetteA

Square POS for Android version 6.45

Updated June 10 2024

Thank you